Cookie Policy
Last updated: January 21, 2026
1. What is a cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It allows the site to remember information about your visit, such as your language preferences or session ID, to facilitate your navigation.
2. Types of cookies we use
We use different categories of cookies:
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function. They cannot be disabled as they are necessary for navigation and use of basic features.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| sb-*-auth-token | Supabase | Authentication session | Session |
| sb-*-refresh-token | Supabase | Session renewal | 7 days |
| cyberclair-cookie-consent | CyberClair | Store your cookie choices | 1 year |
| cyberclair-locale | CyberClair | Language preference | Persistent |
2.2 Functional Cookies
These cookies enhance your experience by enabling additional features such as the support chat. Their activation requires your consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| crisp-client/* | Crisp | Chat support identification | 6 months |
| CRISP_* | Crisp | Chat session and preferences | 1 year |
2.3 Marketing Cookies
These cookies are used to show you relevant advertisements and measure campaign effectiveness. Their activation requires your explicit consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Browser identification for Pixel | 3 months |
| _fbc | Meta (Facebook) | Ad click attribution | 3 months |
| fr | Meta (Facebook) | Advertising targeting | 3 months |
3. Managing Your Preferences
On your first visit, a banner allows you to choose which cookies you accept. You can change your preferences at any time by clicking the icon at the bottom left of the screen.
Note: Rejecting marketing cookies does not prevent you from using the site, but you will no longer receive personalized advertisements.
4. How to refuse or delete cookies?
4.1 Via our banner
Click "Customize" in the cookie banner to select which categories you accept, or click "Reject all" to only accept essential cookies.
4.2 Via your browser
You can also configure your browser to refuse all cookies or be notified when a cookie is placed. Here are links to guides for major browsers:
4.3 Advertising opt-out
To opt out of Meta/Facebook advertising targeting, visit: Facebook Ad Preferences
5. Consequences of refusing cookies
If you refuse non-essential cookies:
- Functional cookies: The Crisp support chat will not be available
- Marketing cookies: You will no longer see personalized CyberClair ads on other sites
Refusing essential cookies would make the site unusable (authentication impossible).
6. Consent validity period
Your cookie consent is stored for 12 months. After this period, we will ask for your consent again.
7. Changes
We reserve the right to modify this cookie policy at any time. In case of substantial changes, we will inform you via a new consent request.
8. Contact
For any questions about cookies, contact us at: contact@cyberclair.io